Refund policy

Returns & Refunds Policy

We hope you’re happy with your Calmii® order. If something isn’t right, please contact us and we’ll be happy to help.

Returns

For eligible items, you have the right to cancel your order within 14 days of receiving it, in accordance with UK consumer law.

Once you have notified us that you wish to return an item, it should be returned unused, in its original condition and, where possible, in its original packaging.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning it.

Please contact rose@calmii.uk before returning an item so we can provide the relevant return information.

Personalised or Custom-Made Items

Items that have been personalised or made specifically to your individual requirements may not be eligible for a change-of-mind return.

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet the standards required by law.

Faulty, Damaged or Incorrect Items

If your Calmii® order arrives faulty, damaged or incorrect, please contact us at rose@calmii.uk as soon as possible, ideally within 7 days of delivery.

Please include photographs where possible so we can review the issue.

Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory rights.

Refunds

Once a returned item has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process refunds promptly and within the timescales required under UK consumer law.

Your bank or payment provider may then take additional time to show the refund in your account.

Questions About a Return

If you have any questions about a return, refund or damaged order, please contact:

rose@calmii.uk

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